SHIPPING & HANDLING
Orders are processed and shipped Monday through Friday except holidays. Orders are packaged and generally leave our facility within 1-2 business days. Regular/Non-expedited orders ship via UPS ground. If an expedited shipping method is selected (UPS 2nd Day or Next Day Air) all orders received by 1:00 PM Pacific Time will ship the same day. Expedited orders received after 1:00 PM will ship the following business day. All Kinderville orders ship from a 3rd party distribution center in Stockton, CA.
You will be emailed a tracking number once your order has been shipped.
On occasion, in very rural areas expedited UPS delivery is not available. In such cases please allow an additional 3-4 business days for delivery.
Our published freight pricing DOES NOT include any extra duty fees or handling charges related to International Customs and clearance/delivery of our goods from the United States to your location. Should you wish to order our products and not incur these direct fees associated with your order, then we suggest you order the products through one of our distributors or retailers. Please contact us for information about your local distributor or retailer.
USPS shipping options are available upon request for international orders
SALES TAX & INTERNATIONAL SHIPPING
Sales tax is collected for California orders only.
HOW DO I KNOW MY ORDER WAS PROCESSED
Before checking out, make sure to double-check the information you entered is accurate – especially your email address. If you have successfully placed a purchase, you will immediately be sent a confirmation email receipt with your order information. If you have placed multiple orders, you will receive a confirmation email for each individual order successfully placed.
DAMAGE INCURRED DURING SHIPPING
Kinderville® is not responsible for damage incurred during shipping. If a package arrives in a condition where the shipping box has been so extremely mutilated that the contents couldn’t possibly be intact, please refuse delivery. All other packages, including those exhibiting minor or moderate “bumps & bruises” to the shipping box should be opened and inspected upon receipt. If you believe your merchandise has been damaged in transit, please email us at email@example.com within 48 hours of delivery and we will be happy to submit a claim with the carrier on your behalf.