RETURNS & EXCHANGES
Products purchased directly from Kinderville.com may be exchanged or returned for a refund within 15 days. An RMA number is required for all returns and goods must be in perfect, unused condition. Items that are returned for a refund are subject to a 20% restocking fee. Shipping & handling fees are not refundable. We recommend shipping returns and exchanges back with a tracking number.
After 15 days, we will not accept returns for any reason other than manufacturer defect. If you would like to return a product(s) for exchange or refund, please contact us at firstname.lastname@example.org for an RMA number.
IF YOU RECEIVE A DEFECTIVE OR INCORRECT ITEM
Please inspect your order immediately upon delivery. If you receive an item that is defective, is not what you ordered, or you are missing an item, we must be notified within 48 hours of receipt. Please contact us directly at email@example.com. To expedite a resolution, please indicate your order number as well as details of the problem. We will process a replacement shipment and if applicable provide return instructions as soon as possible.